Answers
Each fragrance is a personal discovery—once opened, it is yours alone. All purchases are final.
For anything regarding an existing order, simply reply to your order confirmation email — it keeps everything in one place.
Orders & Shipping
How do I track my order?
You’ll receive a tracking number via email when your order ships. Reply directly to your order confirmation email with any questions.
What are your shipping options and costs?
Shipping costs calculated at checkout based on location. Complimentary shipping on orders $100+ (before taxes).
Do you ship internationally?
We ship within the United States only.
Do you accept returns or exchanges?
All purchases are final. We recommend sampling, or visiting us in person, before committing to a full bottle.
What if something isn't right with my order?
Your package arrives fully insured at no additional cost. Contact us within 48 hours of delivery and we'll arrange a replacement or refund.
A prepaid label is provided for the return. Resolution follows once the item is received and inspected — items must be unused and in their original condition.
What if my package hasn't arrived?
Our orders ship fully insured. If your package hasn't arrived, reply to your order confirmation email as soon as possible.
Do you offer discounts or price matching?
We do not offer price matching, discounts on demand, or retroactive promotional pricing.
Can I change or cancel my order?
Orders ship within a day, so we're often unable to make changes once placed. Reply to your order confirmation email as soon as possible and we'll do what we can.
Can I send an order as a gift?
We're happy to include a note with your order — add it at checkout. As our timelines run from the delivery date, we'd suggest the recipient opens the package promptly.
Discovery
When will this fragrance be back in stock?
Availability is limited, and restocks are announced exclusively through our back‑in‑stock notifications. Register on the product page to be notified when it returns.
Do you offer samples or discovery sets?
Individual samples are for sale online only. Add them to any order or purchase standalone—all sourced directly from brands, never decanted. Brand discovery sets available in-store and online.
We are unable to accommodate custom sample requests or substitutions.
How do I choose the right fragrance?
The right fragrance is the one that speaks to you. Sample first and wear for several hours across environments. Visit us in-store for guidance, or test online before committing.
What size/style are your samples?
All samples are officially manufactured and packaged by the individual brand. Sample format — including spray, dabber, or jar — varies by brand and product, and is determined by the brand, not Stéle. Slight variations in liquid volume may occur.